FREQUENTLY ASKED QUESTIONS
Do you have a question? Find answer here
What types of cleaning services do you offer?
We provide a wide range of services, including domestic cleaning, commercial & office cleaning, end-of-tenancy cleaning, deep cleaning, eco-friendly cleaning, carpet & upholstery cleaning, and more.
Are your cleaners background-checked and trained?
Yes, all our cleaners are fully vetted, background-checked, and professionally trained to deliver high-quality, reliable cleaning services.
Do I need to provide cleaning equipment and supplies?
No, we come fully equipped with eco-friendly and professional-grade cleaning products and tools. If you have specific preferences, just let us know in advance.
Is your cleaning service insured?
Absolutely. We are fully insured to protect both our staff and your property. Your peace of mind is important to us.
Do I need to be home during the cleaning?
Not necessarily. You can provide access instructions and return to a sparkling clean space. We respect your privacy and ensure full professionalism.
How do I book a cleaning appointment?
You can easily book online, call us, or send a message via our contact form. We’ll confirm the availability and tailor the service to your needs.
Can I schedule regular cleanings?
Yes, we offer flexible recurring plans—weekly, biweekly, or monthly—so you can maintain a spotless home or office without lifting a finger.
What if I need to cancel or reschedule?
We understand plans change. Simply contact us at least 24 hours in advance to cancel or reschedule without any penalty.
Do you offer same-day or emergency cleaning?
In most cases, yes. Based on availability, we do offer urgent or same-day cleaning solutions. Call us directly to check availability.
Are your cleaning products safe for pets and children?
Yes, we use non-toxic, eco-friendly products that are safe for both pets and children, while still delivering powerful results.